What is an Employee Assistance Program (EAP)?

An Employee Assistance Program (EAP) provides confidential, short-term counselling and wellbeing support to employees experiencing personal or work-related challenges. It helps employees access professional support early, promoting wellbeing and resilience while contributing to a healthier workplace.

Why should our organisation offer an EAP?

An EAP demonstrates a commitment to employee wellbeing, supports early intervention, and can help reduce the impact of stress, burnout, workplace conflict, and other mental health concerns. It also contributes to creating a psychologically healthy workplace.

Is EAP counselling confidential?

Yes. EAP sessions are confidential between the employee and their therapist. No information is shared with an employer unless the employee provides written consent or disclosure is required by law, such as where there is a serious risk of harm.

What issues can employees access EAP for?

Employees can seek support for a wide range of concerns, including:Stress and anxietyBurnoutWorkplace conflictGrief and lossRelationship difficultiesLife transitionsDepressionTraumaFamily concernsWork-life balanceBuilding resilience and coping skills

Can employees access EAP for personal issues?

Yes. Personal concerns often affect wellbeing and workplace performance. Employees are welcome to access EAP for both personal and work-related challenges.

How do employees book an appointment?

Employees can contact EAP directly to arrange an appointment at a time that suits them. No referral is required unless your organisation has a different process.

Do managers need to refer employees?

No. Employees can self-refer confidentially. Managers may also encourage an employee to access EAP if they believe additional support may be beneficial.

How many counselling sessions are included?

The number of sessions is determined by your organisation’s EAP agreement. Additional sessions may be arranged if clinically appropriate and approved by the employer.

Are appointments available online?

Yes. Counselling is available both in person and via secure online video sessions, providing flexible access for employees regardless of their location.

Will we receive reports?

Employers may receive de-identified utilisation reports, such as the number of sessions accessed or common presenting themes. Individual employee information is never included.

What happens if an employee needs ongoing support?

If longer-term therapy would be beneficial, appropriate referrals and recommendations can be discussed with the employee. Any ongoing therapy is separate from the EAP unless otherwise agreed.

Can EAP support managers and leaders?

Yes. Managers can access confidential support for leadership challenges, workplace stress, difficult conversations, conflict management, and maintaining their own wellbeing.

Can EAP be used after a critical incident?

Yes. EAP can provide timely support following critical incidents, workplace trauma, organisational change, or other events that may affect employee wellbeing.

Is EAP only for employees who are struggling?

Not at all. EAP is also a proactive wellbeing resource. Employees can access support to build resilience, improve communication, manage change, develop coping strategies, or simply gain perspective before concerns become more significant.

How quickly can appointments be arranged?

Appointments are offered as promptly as possible, with flexible in-person and online options to support timely access to care.

How much does an EAP cost?

Pricing depends on the agreement with your organisation and may include a pay-per-session model or a tailored package. Contact us to discuss an option that best suits your workforce.

EAP - Employer Information | Terra Soul Therapies

Employee Assistance Program
Employer Information

A healthy workplace is more than good business practice—it’s a legal responsibility. In Queensland, employers have a duty under work health and safety legislation to identify and manage psychosocial hazards that may impact the psychological health of their employees. An Employee Assistance Program (EAP) is one practical way organisations can support employee wellbeing while contributing to a mentally healthy workplace.

EAP provides confidential, short-term counselling and wellbeing support for employees experiencing stress, anxiety, burnout, workplace conflict, grief, relationship challenges, life transitions, and other personal or work-related concerns. By providing early access to professional support, organisations can foster resilience, reduce the impact of psychological injury, and create a workplace where people feel supported to thrive.

Whether your organisation is looking to strengthen its wellbeing strategy, support leaders, or meet its workplace health and safety responsibilities, EAP offers flexible, confidential support through in-person and online counselling tailored to the needs of your workforce.

Queensland’s WHS framework requires employers to proactively manage psychosocial hazards and risks to workers’ psychological health. The resources above provide practical guidance from WorkSafe Queensland on those obligations.

Managing psychosocial hazards at work – WorkSafe Queensland⁠

Psychosocial hazards information – WorkSafe Queensland

How EAP can support your business

Supporting employee mental health and wellbeing

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Meeting work health and safety obligations, including managing psychosocial hazards

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Reducing absenteeism and presenteeism

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Improving employee engagement and morale

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Assisting managers with difficult workplace situations

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Improving staff retention and recruitment

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Creating a psychologically safe workplace culture

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Reducing the risk of psychological injury claims

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Why offer an EAP?

Supports employee wellbeing
Reduces absenteeism and presenteeism
Helps employees address concerns early
Demonstrates a commitment to a psychologically healthy workplace
Supports productivity, retention and workplace culture

How EAP works?

Employer signs an agreement.
Employees book directly with WorkWell EAP.
Sessions are provided in person or online.
Employer is invoiced only for sessions used (or according to your agreement).
Optional de-identified utilisation reports are provided.

Confidentiality

Employee sessions are confidential.

Employers do not receive information about what is discussed.

Information is only disclosed with written consent or where required by law (such as risk of serious harm or mandatory reporting).

Employers may receive de-identified utilisation data if included in their agreement.

Initial discussion.
Service agreement reviewed, agreed upon and signed.
Employee information provided.
Promotional posters or flyers supplied and distributed to staff.
EAP available to staff.
Workshops provided as contracted.

Cath Sully

Cath Sully

Terra Soul Therapies

Terra Soul Therapies

Employee Assistance Program
Employer Information

How EAP can support your business

Supporting employee mental health and wellbeing